Kaspar Wire Works: Customer Service Representative

Job Description:

Primary Function:

Provides quality service to customers, vendors, potential customers and co-workers via telephone, in person and email. Maintains in-depth knowledge of products and services offered by the company to maximize the efficiency of the organization

Position Responsibilities include(but not limited to):

  • Enters data into computer system
  • Follows up on orders to ensure delivery and customer satisfaction
  • Listens to customer complaints and suggestions and discusses resolution requests with Supervisor
  • Obtains customer feedback for continuous improvement
  • Records and files copies of orders received
  • Confers with production, shipping, warehouse, or design to expedite or trace missing items
  • Some travel may be required (5%)
  • All other duties assigned by management

Skills:

  • Excellent communication skills in both written and spoken formats
  • Basic math skills, ability to add, subtract, multiply and divide using whole numbers, fractions and decimals
  • Basic computer software skills (MS Office, Outlook, etc…)
  • Ability to apply common sense understanding to carry out instructions furnished in written or oral forms
  • Ability to work closely with customers and all employees
  • Ability to maintain a clean, neat and appealing work environment and personal appearance

Qualifications:

  • High School diploma or general education degree (GED) preferred but not required
  • Familiarity with MS Office Applications (Word, Excel, Access, Power Point, Outlook, etc…) and ERP software preferred
  • Must possess 5 year driving record with clear history for the past three years

Physical Requirements:

  • Must be able to sit and/or walk (33-75%) for extended periods of time
  • Must be able to stoop, bend, twist and lean (10-25% )
  • Must be able to lift 25 pounds occasionally (0-33%)

Work Environment:

  • Typically inside a climate-controlled office and is required to occasionally move from office to manufacturing areas and outdoors to perform duties
  • Occasional exposure to manufacturing environment where the use and wear of proper protective equipment (PPE) such as safety glasses or side shields on glasses and closed toe shoes are mandatory