Kaspar Outdoors: Customer Service Specialist

Job Description:

Primary Function:

Provides quality service to customers, vendors, potential customers and co-workers via telephone, in person and email.  Maintains in-depth knowledge of products and services offered by the company to maximize the efficiency of the organization

Position Responsibilities include(but not limited to):

  • Deliver customers a five-star experience
  • Enters data into computer system
  • Follows up on orders to ensure delivery and customer satisfaction
  • Listens to customer complaints and suggestions and discusses resolution requests with Supervisor
  • Obtains customer feedback for continuous improvement
  • Records and files copies of orders received
  • Collaborates with production, shipping, warehouse as needed
  • All other duties assigned by management

Skills:

  • Basic computer software skills (MS Office, Outlook, etc…)
  • Ability to build relationships with customers easily
  • Ability to multitask in a fast-paced environment.
  • Ability to maintain a clean, neat, and appealing work environment and personal appearance
  • Must have excellent verbal and written communication skills
  • Must have the ability to solve problems as they arise.

Qualifications:

  • High School diploma or general education degree (GED) required.
  • Familiarity with MS Office Applications (Word, Excel, Access, Power Point, Outlook, etc…) and ERP software preferred
  • Must possess current and valid driving record with clear history for the past three years.

Physical Requirements:

  • Must be able to sit and/or walk (33-75%) for extended periods of time
  • Must be able to stoop, bend, twist and lean (10-25% )
  • Must be able to lift 25 pounds occasionally (0-33%)

Work Environment:

  • Typically inside a climate-controlled office and is required to occasionally move from office to manufacturing areas and outdoors to perform duties
  • Occasional exposure to manufacturing environment where the use and wear of proper protective equipment (PPE) such as safety glasses or side shields on glasses and closed toe shoes are mandatory