Primary Function:

Provides quality service to customers, vendors, potential customers and co-workers via telephone, in person and email. Must have an in-depth knowledge of the firearms industry in order to maintain a successful customer experience.

Position Responsibilities include(but not limited to):

·Deliver customers a five-star experience

· Enters data into computer system

· Follows up on orders to ensure delivery and customer satisfaction

· Listens to customer complaints and suggestions and discusses resolution requests with Supervisor

· Obtains customer feedback for continuous improvement

· Records and files copies of orders received

· Collaborates with production, shipping, warehouse as needed

· All other duties assigned by management

Skills:

· Basic computer software skills (MS Office, Outlook, etc…)

· Ability to build relationships with customers easily

· Ability to multitask in a fast-paced environment.

· Ability to maintain a clean, neat, and appealing work environment and personal appearance

· Must have excellent verbal and written communication skills

· Must have the ability to solve problems as they arise.

Qualifications:

· High School diploma or general education degree (GED) required.

· Experience in the firearms manufacturing industry required

· Familiarity with MS Office Applications (Word, Excel, Access, Power Point, Outlook, etc…) and ERP software preferred

· Must possess current and valid driving record with clear history for the past three years.

Physical Requirements:

· Must be able to sit and/or walk (33-75%) for extended periods of time

· Must be able to stoop, bend, twist and lean (10-25% )

· Must be able to lift 25 pounds occasionally (0-33%)

Work Environment:

· Typically inside a climate-controlled office and is required to occasionally move from office to manufacturing areas and outdoors to perform duties

· Occasional exposure to manufacturing environment where the use and wear of proper protective equipment (PPE) such as safety glasses or side shields on glasses and closed toe shoes are mandatory