Kaspar Companies: IT Operations Support Analyst

Job Description:

Job Description:

Are you passionate about technology and looking to launch your career in the IT field? Do you also have a proven track record for producing results and getting the job done? We have an exciting opportunity for an entry-level IT Operations Support Analyst candidate to join our manufacturing company. As an IT Operations Support Analyst, you will work with a variety of computers, printers, and third-party software to support the daily operations of our organization.

Key Responsibilities:

  • Install and maintain computer hardware and software.
  • Assist end-users with computer-related issues.
  • Monitor backups and ensure data is protected.
  • Work with third-party software vendors to resolve issues and implement upgrades.
  • Maintain inventory of IT equipment and supplies
  • Assist in the documentation of IT policies and procedures.
  • Administration of employee system accounts (Active Directory, Email, Microsoft 365, Azure)
  • Provide basic instruction and support to end-users as needed.
  • Monitor computer systems and ensure they are operating efficiently.
  • Assist in troubleshooting hardware and software issues as they arise.
  • Perform other related duties as assigned.


  • Excellent organizational and communication skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and critical thinking skills.
  • Detail-oriented with the ability to prioritize tasks effectively.
  • Knowledge of computer hardware and software.
  • Basic understanding of networking concepts.
  • Experience with Microsoft Office Suite.
  • Ability to learn new software quickly.
  • High school diploma or equivalent required; Associate degree in IT or related field preferred

Physical Requirements:

  • Lifting of 40 lbs. occasionally (0% – 33% of time)
  • Stooping, bending, twisting, leaning (10% – 25% of time)
  • Extended periods of sitting (33% – 75% of time)

Work Environment:

  • Typically, inside a climate-controlled office and is required to occasionally move from office to manufacturing areas and outdoors to perform duties.
  • Occasional exposure to manufacturing environment where the use and wear of proper protective equipment (PPE) such as safety glasses or side shields on glasses and closed toe shoes are mandatory.