Texas Precious Metals: IT Support Technician

Job Description:

Job description


  • Do you enjoy diagnosing and troubleshooting software and hardware issues?
  • Does working for a family-centric organization based in a small-town environment appeal to you?
  • Do the values of stewardship, versatility, and family resonate strongly with you?
  • Do you find the improvement of people’s lives through stewardship of God-given resources inspiring?

Then Texas Precious Metals is for you!

Duties and Responsibilities

  • Serving as the first point of contact for IT support within the organization
  • Installing, configuring and maintaining software and hardware components of computer and network systems
  • Diagnosing and troubleshooting software and hardware issues
  • Repairing and replacing damaged computer and network components
  • Supporting people whenever they encounter challenges with computers and network devices
  • Track support tickets and analyze for common issues that can be addressed to increase efficiency
  • Maintaining and updating technical documentation regularly
  • Testing new hardware and software before full-scale installation
  • Support infrastructure built-out and maintenance
  • All related duties assigned by department head


  • Bachelor’s degree in computer science or related field
  • Associate degree and two years of experience in the field of IT
  • Proven work experience in IT support or IT technician roles
  • In-depth knowledge of Windows and Mac operating systems
  • Practical experience with internet and network security protocols
  • Problem-solving skills
  • Technical documentation skills
  • Organizational and interpersonal skills

Physical Requirements

  • Extended periods of sitting and/or walking (33% – 75% of time)
  • Stooping, bending, twisting, leaning (10% – 25% of time)
  • Lifting 40 lbs. Occasionally (0% – 33% of time)