Job description
Opportunities:
- Do you enjoy diagnosing and troubleshooting software and hardware issues?
- Does working for a family-centric organization based in a small-town environment appeal to you?
- Do the values of stewardship, versatility, and family resonate strongly with you?
- Do you find the improvement of people’s lives through stewardship of God-given resources inspiring?
Then Texas Precious Metals is for you!
Duties and Responsibilities
- Serving as the first point of contact for IT support within the organization
- Installing, configuring and maintaining software and hardware components of computer and network systems
- Diagnosing and troubleshooting software and hardware issues
- Repairing and replacing damaged computer and network components
- Supporting people whenever they encounter challenges with computers and network devices
- Track support tickets and analyze for common issues that can be addressed to increase efficiency
- Maintaining and updating technical documentation regularly
- Testing new hardware and software before full-scale installation
- Support infrastructure built-out and maintenance
- All related duties assigned by department head
Qualification
- Bachelor’s degree in computer science or related field
- Associate degree and two years of experience in the field of IT
- Proven work experience in IT support or IT technician roles
- In-depth knowledge of Windows and Mac operating systems
- Practical experience with internet and network security protocols
- Problem-solving skills
- Technical documentation skills
- Organizational and interpersonal skills
Physical Requirements
- Extended periods of sitting and/or walking (33% – 75% of time)
- Stooping, bending, twisting, leaning (10% – 25% of time)
- Lifting 40 lbs. Occasionally (0% – 33% of time)